Amare Frequently Asked Questions
Australia
Market Information
Office Address
Suite 2.04, Level 2, Quad 3
102 Bennelong Parkway
Sydney Olympic Park 2127
Compensation Plan
Compensation Plan Contact: 1300 592 641
General Manager of Australia
Bev Parker
Email: bparker@amare.com
CE Contact Information
cs.aus@amare.com
1300 592 641
Hours:
Monday to Friday: 9 am - 5 pm (Australia Eastern Standard Time)
Saturday - Sunday: Closed
(Closed on Public Holidays)
Upcoming Events
Monday, 6 November
Wednesday, 6 December
Product & Price Guide
Shipping Timelines
3-5 Business Days, Pick Up is available (Please contact CE prior to Pick Up to confirm Pick Up date).
New Zealand
Market Information
Office Address
Suite 2.04, Level 2, Quad 3
102 Bennelong Parkway
Sydney Olympic Park 2127 Australia
(Closed on Public Holidays)
Compensation Plan
Compensation Plan Contact: 0800 444 058
General Manager of New Zealand
Bev Parker
Email: bparker@amare.com
CE Contact Information
cs.nz@amare.com
0800 444 058
Hours:
Monday to Friday: 9 am - 5 pm (Australia Eastern Standard Time)
Saturday - Sunday: Closed
(Closed on Public Holidays)
Upcoming Events
Monday, 6 November
Wednesday, 6 December
Product & Price Guide
Shipping Timelines
5-7 Business Days, Pick Up is unavailable.
General Integration/Migration Questions
Q: Where do I find my Amare login credentials?
A: This information will be emailed to you by the end of day on 1 April 2023. Since this is one of the first emails you will receive from Amare, there’s a possibility it could be in your spam folder if you don’t see it in your inbox. To login to your Amare account, you will need to use your new login information which will consist of your Amare ID and your current Kyäni password.
Q: I didn’t receive my ID by email, what should I do?
A: Since your Amare ID email is one of the first emails you will receive from Amare, there’s a
possibility it could be in your spam folder if you don’t see it in your inbox. If you can’t find it in your spam folder, contact our Amare Customer Experience team by email at cs.aus@amare.com or phone 1300 592 641 in Australia | cs.nz@amare.com or phone 0800 444 058 in New Zealand.
Q: I can’t login to my account. Why?
A: Use your Amare account ID number and current Kyäni password. If you continue to have issues, use the “Reset my Password” link for Australia here for New Zealand here.
Q: My name/email/phone/account information is wrong.
A: You can update your email, password, phone number(s), shipping address, and billing info by clicking “My Account” in the drop down menu under your name. Please contact our Amare Customer Experience team if you need help by email at cs.aus@amare.com or phone 1300 592 641 in Australia | cs.nz@amare.com or phone 0800 444 058 in New Zealand
Q: I want to change my ID number. Is this possible?
A: Each Amare account is assigned a unique ID number and cannot be changed. You will use your new Amare ID to enrol Brand Partners or Customers in markets where Amare is currently open. You will continue to use your Kyäni ID when you enrol new Brand Partners or Customers outside of those markets.
Q: Why am I missing people in my downline?
A: If you believe your downline is not reflecting accurately, you can contact our Amare Customer Experience team to help get your information corrected. To contact the Amare Customer Experience team by email by email at cs.aus@amare.com or phone 1300 592 641 in Australia | cs.nz@amare.com or phone 0800 444 058 in New Zealand.
Q: I’m not getting emails, texts, or communication from Amare corporate.
A: To ensure you receive all forms of corporate communications from Amare please check your contact information in your account profile to confirm it is up to date and accurate. Please also check your spam folder. You can also check or change your communications subscriptions in the “Notification Status” section of your account information. There will be a transition period where some automatic responses may still appear as coming from Kyäni.
Q: What happened to the reports that I used to receive from the Kyäni Back Office?
A: You will start receiving new reports from the Amare back office as part of the integration process. However, we are replicating some of the most popular reports you used to see in the Kyäni back office and making them part of the Amare back office reports.
Q: Where do I go to learn more about Amare products, systems, and training?
A: Please find further information on our company and products on our home pages http://amare.com/en-au and http://amare.com/en-nz. For more information on our integration specifically, please visit our http://introtoamare.com/anz website.
Shopping Questions
Q: What products can I purchase?
A: On your new Amare platform you will be able to purchase the full line of your favourite Kyäni products. You will also be able to place a separate order for selected Amare products via our NFR site. NFR (Not for Resale) is a model that allows you to import selected products for personal use only from the US. These products would be shipped to you directly to you in Australia and New Zealand at a flat rate shipping cost of US$25. It is important to understand that these products are strictly for personal use only and cannot be sold to others.
Q: Is there still free shipping?
A: A promo code is available each month that allows you to receive free shipping on an order of AU$250 | NZ$270 or more. Free shipping is available ONLY with the use of this promo code and is limited to one order per month. Shipping fee for all orders not qualifying for free shipping is AU$14.95 | NZ$14.95.
For orders placed via the NFR site, shipping will incur a flat rate price of US$25.
Q: Is there a Brand Partner membership fee?
A: Yes, the annual Brand Partner membership fee is AU$94.95 | NZ$99.95.
Q: Is there a Customer membership fee?
A: No, Customers don’t have an annual membership fee.
Q: What happens to my Kyäni credits?
A: Your Kyäni credits will be transferred to Amare credits.
Q: If I placed an order on shop.kyani.com recently, what will happen to it?
A: We will continue to process and ship orders placed on shop.kyani.com prior to 1 April 2023. Your order will be processed and delivered as usual.
Q: Where can I find my shop.kyani.com order history?
A: Records of your Kyäni purchases from the last 90 days will be transferred to your Amare account. You can view your order history by logging into your account, selecting the drop-down menu under your username, clicking on “My Account”, and then selecting “Orders” from your account menu.
Q: Will I need to create a new subscription?
A: No, your subscription(s) will automatically move over to your new Amare account with the same frequency as set up on your Kyäni account. Amare subscriptions are called Subscribe & Save orders, and they are set to process monthly. Reminder emails are sent for these orders 1 week in advance to allow time for any adjustments.
Q: What is “Subscribe & Save”?
A: Subscribe & Save is Amare’s subscription program. When you sign up for an ongoing monthly order, you receive discounts on the products you have selected.
Q: How do I create a “Subscribe & Save” order?
A: There are two ways you can create a Subscribe & Save ongoing order.
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Ensure the “Subscribe & Save” option is selected before adding products to your cart through the Shop tab. When you place your order with “Subscribe & Save” items, it will be saved to your account and shipped automatically until you cancel or change your order.
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Login and open the drop-down menu under your name. Select “Manage My Subscribe & Save.” Click “Create a New Subscribe and Save Order.” Build your Subscribe & Save order by clicking “Add” next to each product you would like to include in your monthly purchase. You can also click “Build” under the Bundle & Save section. Click “Continue” to review your order details and then “Complete” to save your order.
Q: What is Bundle & Save?
A: Bundle & Save is an option presented to anyone who adds selected packs to a Subscribe & Save order. For example, if you add a Triangle of Health Pack to your Subscribe & Save order, you will be given an option to create a Bundle & Save order. With this option, you can add up to three individual products to your ongoing order at steep discounts, beyond the savings you would get in a Subscribe & Save order. 2 bundles are allowed per month.
Q: How do I create a “Bundle & Save” order?
A: There are two ways you can create a Bundle & Save ongoing order.
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Choose your favourite product pack, such as the Happy Juice Pack, and select the “Subscribe & Save” option when you add it to your cart. When you click “Add to Cart”, the option to create a Bundle & Save will automatically be presented and you will be able to choose three additional products before adding the bundle to your cart. When you place your order, the Bundle & Save order will be automatically saved to your account.
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Login and open the drop down menu under your name. Select “Manage My Subscribe & Save.” Click “Create a New Subscribe and Save Order.” Click “Build” under the “Bundle & Save” section you see at the top of the Subscribe & Save page. Use the drop down menus to select your product pack and additional products. Click “Continue” to review your order details and then “Complete” to save your order.
Q: What is a “one time purchase”?
A: A “one time purchase” is when you purchase products without setting up a Subscribe & Save order. This allows you to purchase without an ongoing commitment. You can make one time purchases at any time, even if you have a Subscribe & Save order on your account
Q: What is the refund policy?
A: Customers can receive a full refund within 12 months of ordering a product, minus shipping & handling. Brand Partners can receive a full refund within 30 days of a product purchase, minus the shipping & handling.
Q: Will I receive an order confirmation?
A: Orders cannot be modified once they have been processed. You will receive a shipping confirmation email within 48 hours of processing an order.
Q: Do I have a replicated Amare website?
A: Yes. Your replicated site is amare.com/your ID Number. You can send this link to potential Brand Partners or Customers so they can shop and you can receive credit.
Q: Can I still use Kyani.com?
A: Kyäni.com and Shop.Kyäni.com will no longer be available. After 1 April 2023 Brand Partners and Customers in Australia and New Zealand will be automatically redirected to the Amare site if they attempt to go to the Kyäni site to shop.
Q: What happens to my Kyäni ID?
A: Keep your Kyäni ID handy, you will need it when you enrol new Brand Partners or Customers from markets where Amare has not transitioned yet.
Q.How do I use my Amare ID?
A: All Kyäni Brand Partners in Australia and New Zealand will receive a new Amare ID. You will use your new Amare ID to place your orders in the shop and enrol Brand Partners or Customers from markets where Amare has already transitioned.
Q: I don’t see the Kyäni product pack I’m looking for?
A: In order to simplify the shopping experience, some of the Kyäni product packs are no longer available. If you don’t see the product pack you are looking for, you can create a custom Bundle & Save order and take advantage of discounts on existing product packs plus individual items you add
Q: Why can't I find the Nitro Nutrition Packs on Amare.com?
A: All of the Kyäni products with the Nitro Nutrition program that you love and use in your daily routine will still be available and offered through Amare.com. However, the Nitro Nutrition bundles as they existed will not carry over.
Q: Is there a Customer referral program?
A: Yes, our Customer Referral Program is called ‘Refer a Friend’. Customers can refer other Customers to Amare. Referring Customers are compensated with a product credit when their friend places a Subscribe & Save Order of AU$39.95 | NZ$39.95 or more. Product credits can be redeemed on a list of selected individual Kyäni products. Customers can earn up to 3 Product Credits per month.
Q: Is there a loyalty program?
A: Amare offers a Subscribe & Save Rewards Program. Customer and Brand Partners can earn points on each Subscribe & Save order that can be redeemed for free products.
Q: What business builder programs does Amare offer Brand Partners?
A: Amare offers an extensive list of incentives and business builder opportunities. To learn more visit the Resources section of our Homepage.
Q: What happened to my Personal Consumption Account (PCA)?
A: As we integrate Kyäni into the Amare systems, we will no longer be utilising PCA accounts. Your PCA account will become an Amare Customer account with a new Amare ID number.
Q: What will happen if I have an autoship on my Personal Consumption Account?
A: Your autoship will automatically be moved to your Amare Customer account. Amare autoships are called Subscribe & Save orders.
Back Office/Commissions Enrollment Questions
Q: Is there a retail bonus in the Amare compensation plan?
A: The Amare compensation plan does not include a retail bonus. Customers are able to purchase products at the same price as Brand Partners.
Q: How do I enrol a new Brand Partner or Customer?
A: You will enrol new Brand Partners and Customers in Australia and New Zealand through Amare.com. The enrolment process is simple and intuitive and can be done via the Back Office, or via our Home Page.
Q: Do I have a personal enrolment code?
A: Yes. Your new Amare ID number will be your personal enrolment code. You can use your Amare ID to enrol Brand Partners or Customers in all markets where Amare has transitioned.
Q: How do I enrol in markets where Kyäni has not yet transitioned to Amare?
A: Join.kyani.com will still be available for you to enrol Brand Partners or Customers in markets until Amare becomes available. When you enrol someone through the join.kyani.com site from a market where Amare has not transitioned yet, you will still need to use your Kyäni ID.
Q: How does a new Brand Partner who joined after 1 April sponsor in markets which have not yet transitioned?
A: Partners who join after 1 April will be assigned an Amare ID only. This means that they can sponsor in markets where Amare has already transitioned. Currently, these markets are US, Mexico, Australia and New Zealand, with more markets transitioning soon.
Q: What happened to my replicated website?
A: Your Kyäni replicated site will be redirected to your Amare replicated site.
Q: Will I continue to use KyäniPro or Amare Builder?
A: We plan to move KyäniPro users over to Amare Builder in the near future. We will communicate more details about this process as soon as possible.
Q: Will I get volume generated from my legs in markets that are still on the Kyäni compensation plan?
A: Yes. Volume coming from any existing Kyäni international markets will count towards your overall volume within the Amare compensation plan.
Q: Will Brand Partners on the Kyäni compensation plan in other countries get volume from legs from markets where Amare has already transitioned?
A: Yes. They can still count volume toward their overall group volume.
Q: Will I need to sign a new agreement with Amare?A: Yes. You will need to sign a new agreement stating that you will follow the terms, conditions, policies, and procedures applicable to all Brand Partners participating in the Amare compensation plan. When you sign into your new Amare account for the first time, your new agreement will appear in a pop-up and you will be able to sign your Amare agreement electronically.
Q: Will I need to set up new payment details to receive my commission check as a direct deposit?
A: No. Payment information will automatically be transferred to your Amare account.
Q: What day will I receive monthly commissions?
A: Commissions are estimated to be paid between the 10th and 15th of each month.
Q: Which commissions will be paid weekly and what day are they paid?
A: First order bonuses are paid weekly. All other bonuses will be paid monthly.
Q: What day of the week am I paid for weekly bonuses?
A: Funds for your weekly bonuses will arrive in your account on Fridays.
Q: When will I have access to my new back office?
A: You will have access to your new Amare back office starting 1 April 2023.
Q: Will I be able to see my old Kyäni back office?
A: Yes. The Kyäni back office will remain available for a time after the integration.
Q: Will all the historical data remain in my back office?
A: Yes. All of your business data will remain in your Kyäni back office and some of it will be transferred to your new Amare back office.
Q: What will happen to my accumulated commissions from my Kyäni account?
A: The data for your accumulated commissions at Kyäni will be transferred over to the Amare systems and will be available in your back office.
Q: What if I need to have previous commissions repaid or are owed commissions that I never received?
A: We will move any balance forward commissions to your Amare account.
Q. Is it required to have personal volume to be eligible for MMR?
A: No, the 100 PV required to be eligible for MMR can come from your customer volume.
Q. Should Brand Partners change their Subscribe & Save Order to their business account?
A: There is no price or PV difference on Subscribe & Save orders from business and Brand Partner accounts, and these orders will count as qualifying volume. However, when assessing SSR points, Amare looks at your main account. It could be a benefit to have your autoship Subscribe & Save orders coming from your main Brand Partner account.
Compliance Questions
Q: Amare’s policy is one account per address, phone number, and email. What if I have more than one account with Kyäni?
A: All pre-existing Kyäni accounts will be moved over to Amare. No additional accounts with the same address, phone number, or email will be added after the integration.
Q: Will the return policy for Kyäni products be one year for customers?
A: Customers can receive a full refund within 12 months of ordering a product, minus shipping & handling.
Q: If I cancelled my Kyäni Business Account less than 12 months ago, would I have to wait before re-enrolling with Amare?
A: These situations will be handled on a case-by-case basis through the Amare Compliance Department. Please email compliance at compliance@amare.com for more information.
Fees
Q. Will I be charged an annual membership fee at Amare? If so, when will I be charged for this fee?
A: At this time, Kyäni Brand Partners will not be charged the annual Amare Brand Partner membership fee as we integrate our two companies. When the new process is determined, you will be notified before the annual membership fee is billed to you. The annual Brand Partner membership fee is AU$94.95 | NZ$99.95.
Q: Will I still be charged for KyäniPro?
A: Your KyaniPro subscription will be stopped as we transition, therefore you will no longer be charged for this app.
Q: Once we transition to Kyäni Pro to Amare Builder will I be charged for Amare’s Builder app?
A: No. There is no charge for Amare’s Builder app. It is included with your annual membership fee.
Q: Are there any other annual or monthly fees with Amare?
A: Currently Amare charges the Brand Partner annual fee of AU$94.95 | NZ$99.95 and there are no other annual or monthly fees.
Q: Is there a fee or commitment for Customer memberships?
A: No. Customers do not pay a membership fee. However, at any point they can upgrade to a Brand Partner account and pay the Brand Partner annual membership fee of AU$94.95 | NZ$99.95.
Compensation Questions
Q: What will happen with KV?
A: The Kyäni Care Program (KV) will be temporarily paused for the 2023 year as we evaluate the future of the program. After the transition to Amare we will no longer be adding KV to products and KV will not accumulate in your account. Any payments that are being paid now will be paused as we evaluate this process. We will not be accepting new elections for the program during this time.
Q: What will happen with the Kyäni Car Program?
A: The Kyäni Car Program will evolve into the Amare Car Program in 2023. If you had previously accumulated Kyäni Car Program payouts, you will be paid according to a bridge agreement when you meet the criteria to qualify for the bridge. New participants in 2023 will be added to the Amare Car Program and will need to follow those program guidelines to receive payments.
Q: Where can I get a copy of the Amare Compensation Plan?
A: You can find all information related to the Amare Compensation Plan in your back office. You will find further information on our company and products on our home pages http://amare.com/en-au and http://amare.com/en-nz and the http://introtoamare.com/anz website.
Q: Where can I get more information about Amare X?
A: Amare X is our Influencer Collaboration Program. Amare X allows Influencer Brand Ambassadors to join Amare to promote and share our products with their loyal followers. More information on this program for Australia and New Zealand is to follow at a later stage.
Q: What will my rank be within the Amare Compensation plan?
A: You will be given a recognition rank as well as a paid-as rank when moving to the Amare compensation plan. Your recognition rank will be the equivalent in Amare’s compensation plan to your highest lifetime rank.
You can find your Paid-As-Rank in your Amare back office. In the "Rank Meter" section on the main page, "Prior Month" is your "Paid as Rank".
Q: If I am on the Kyäni compensation plan, will all global commissionable volume (CV) be considered for the pools?
A: Yes. All of the commissionable volume (CV) from the Amare compensation plan and the Kyäni compensation plan will be used to generate pools. The shares earned by Brand Partners in the Kyäni compensation plan will be prorated based on the total shares worldwide as if everyone was on the Kyäni compensation plan.
Kyäni Convention Questions
Q: I purchased a Kyäni Convention 2023 ticket. What will happen to my ticket?
A: Your 2023 Kyäni Convention ticket will be valid for the 2023 Amare Convention, which will take place this fall. Stay tuned, soon we will give you more details of the process.
Q: What If I cannot attend the convention in Fall. Can I transfer my ticket to 2024?A: Yes, your convention ticket can be transferred to Amare’s convention in 2024 if you cannot attend in 2023. For more information, contact our Amare Customer Experience team by email at cs.aus@amare.com or phone 1300 592 641 in Australia | cs.nz@amare.com or phone 0800 444 058 in New Zealand.
For Customer FAQs, click here.
ANZ Contacts & Social:
Amare Customer Experience Team Australia
1300 592 641 | cs.aus@amare.com
Amare Customer Experience Team New Zealand
0800 444 058 | cs.nz@amare.com