Amare Frequently Asked Questions
General Integration/Migration Questions
Q: Where do I find my Amare login credentials?
A: This information will be emailed to you by the end of day on January 19, 2023. Since this is one of the first emails you will receive from Amare, there’s a possibility it could be in your spam folder if you don’t see it in your inbox. To login to your Amare account, you will need to use your new login information which will consist of your Amare ID and your current Kyäni password.
Q: I didn’t receive my ID by email, what should I do?
A: Since your Amare ID email is one of the first emails you will receive from Amare, there’s a possibility it could be in your spam folder if you don’t see it in your inbox. If you can’t find it in your spam folder, contact our Amare Customer Experience team by email at support@amare.com or by phone at 888-898-8551.
Q: I can’t login to my account. Why?
A: Use your amare account ID number and current Kyäni password. If you continue to have issues, use the “Reset my Password” link here. If you need further assistance, you may contact our Amare Customer Experience team by email at support@amare.com or by phone at 888-898-8551.
Q: My name/email/phone/account information is wrong.
A: You can update your email, password, phone number(s), shipping address, and billing info by clicking “My Account” in the drop down menu under your name. Please contact our Amare Customer Experience team if you need help or need correct other account information. To contact the Amare Customer Experience team please email at support@amare.com or call 888-898-8551.
Q: I want to change my ID number. Is this possible?
A: Each Amare account is assigned a unique ID number and cannot be changed. You will use your new Amare ID to enroll Brand Partners or Customers in markets where Amare is currently open. You will continue to use your Kyäni ID when you enroll new Brand Partners or Customers outside of those markets.
Q: How do I enroll someone using Builder?
A: A direct enrollment link can be found within the Builder app. You will utilize this link to start an enrollment. Additional resources and training on how to enroll someone using the Builder app can be found at introtoamare.com. Brand Partners coming from Kyäni will not have access to the Builder app until February 3, 2023, so please continue building your business as usual until that date.
Q: Why am I missing people in my downline?
A: If you believe your downline is not reflecting accurately, you can contact our Amare Customer Experience team to help get your information corrected. To contact the Amare Customer Experience team please email at support@amare.com or call 888-898-8551.
Q: I’m not getting emails, texts, or communication from Amare corporate.
A: To ensure you receive all forms of corporate communications from Amare please check your contact information in your account profile to confirm it is up to date and accurate. Please also check your spam folder. You can also check or change your communications subscriptions in the “Notification Status” section of your account information. There will be a transition period where some automatic responses may still appear as coming from Kyäni.
If you continue to experience issues with receiving corporate communications, please reach out to our Amare Customer Service team by email at support@amare.com or by phone at 888-898-8551.
Q: What happened to the reports that I used to receive from the Kyäni Back Office?
A: You will start receiving new reports from the Amare back office as part of the integration process. However, we are replicating some of the most popular reports you used to see in the Kyäni back office and making them part of the Amare back office reports.
Q: Where do I go to learn more about Amare products, systems, and training?
A: The Amare Learning Experience (also known as ALX) is our comprehensive onboarding resource to help you be successful as a new Amare Brand Partner. You can access ALX by visiting amarelearningexperience.com and logging in with your Amare credentials.
Shopping Questions
Q: What products can I purchase?
A: Beginning January 19, 2023, all Amare Brand Partners and Customers in the US will have access to purchase the full line of Amare and Kyäni products.
Q: Is there still free shipping?
A: Typically, a promo code is available each month that allows you to receive free shipping on an order of $200 or more and earn free products for even larger orders. Free shipping is not available without the use of this promo code and is limited to one order per month.
Q: Is there a Brand Partner membership fee?
A: Yes, the annual Brand Partner membership fee is $69.95 + any applicable taxes.
Q: Is there a Customer membership fee?
No, Customers don’t have an annual membership fee.
Q: What happens to my Kyäni credits?
A: Your Kyäni credits will be transferred to Amare credits.
Q: If I placed an order on shop.kyani.com recently, what will happen to it?
A: We will continue to process and ship orders placed on shop.kyani.com prior to January 19, 2023. Your order will be processed and delivered as usual.
Q: Where can I find my shop.kyani.com order history?
A: Records of your Kyäni purchases from the last 90 days will be transferred to your Amare account. You can view your order history by logging into your account, selecting the drop-down menu under your username, clicking on “My Account”, and then selecting “Orders” from your account menu.
Q: Will I need to create a new autoship?
A: No, your autoship will automatically move over to your new Amare account. Amare autoships are called Subscribe & Save orders, and they are set to process monthly. Reminder emails are sent for these orders 1 week in advance to allow time for any adjustments.
Q: What is “Subscribe & Save”?
A: Subscribe & Save is Amare’s autoship program. When you sign up for an ongoing monthly order, you receive discounts on the products you have selected. There are two ways you can create a Subscribe & Save ongoing order.
Q: How do I create a “Subscribe & Save” order?
A: There are two ways you can create a Subscribe & Save ongoing order.
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Ensure the “Subscribe & Save” option is selected before adding products to your cart through the Shop tab. When you place your order with “Subscribe & Save” items, it will be saved to your account and shipped automatically until you cancel or change your order.
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Login and open the drop-down menu under your name. Select “Manage My Subscribe & Save.” Click “Create a New Subscribe and Save Order.” Build your Subscribe & Save order by clicking “Add” next to each product you would like to include in your monthly purchase. You can also click “Build” under the Bundle & Save section. Click “Continue” to review your order details and then “Complete” to save your order.
Q: What is Bundle & Save?
A: Bundle & Save is an option presented to anyone who adds a pack to a Subscribe & Save order. For example, if you add a Happy Juice Pack to your Subscribe & Save order, you will be given an option to create a Bundle & Save order. With this option, you can add up to three individual products to your ongoing order at steep discounts, beyond the savings you would get in a Subscribe & Save order. 2 bundles are allowed per month.
Q: How do I create a “Bundle & Save” order?
A: There are two ways you can create a Bundle & Save ongoing order.
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Choose your favorite product pack, such as the Happy Juice Pack, and select the “Subscribe & Save” option when you add it to your cart. When you click “Add to Cart”, the option to create a Bundle & Save will automatically be presented and you will be able to choose three additional products before adding the bundle to your cart. When you place your order, the Bundle & Save order will be automatically saved to your account.
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Login and open the drop down menu under your name. Select “Manage My Subscribe & Save.” Click “Create a New Subscribe and Save Order.” Click “Build” under the “Bundle & Save” section you see at the top of the Subscribe & Save page. Use the drop down menus to select your product pack and additional products. Click “Continue” to review your order details and then “Complete” to save your order.
Q: What is a “one time purchase”?
A: A “one time purchase” is when you purchase products without setting up a Subscribe & Save order. This allows you to purchase without an ongoing commitment. You can make one time purchases at any time, even if you have a Subscribe & Save order on your account.
Q: What is the refund policy?
A: Customers can receive a full refund within 12 months of ordering a product, minus shipping & handling. Brand Partners can receive a full refund within 30 days of a product purchase, minus the shipping & handling. Click here for more details.
Q: What is the shipping policy?
A: Orders can be shipped within the continental US, Alaska, Hawaii, and to APO/FPO addresses (some restrictions may apply). Orders cannot be modified once they have been processed. You will receive a shipping confirmation email within 48 hours of processing an order. Click here for more details.
Q: Do I have a replicated Amare website?
A: Yes. Your replicated site is amare.com/your ID Number. You can send this link to potential Brand Partners or Customers so they can shop and you can receive credit.
Q: Can I still use Kyani.com?
A: Kyani.com and Shop.Kyani.com will no longer be available in the US. Brand Partners and Customers in the US will be automatically redirected to the Amare site if they attempt to go to the Kyäni site to shop. However, Join.Kyani.com will still be available for you to enroll Brand Partners or Customers outside the United States until Amare becomes available in other markets.
Q: What happened to my Kyäni ID? How do I use my Amare ID?
A: All Kyäni Brand Partners in the US will receive a new Amare ID. You will use your new Amare ID to enroll Brand Partners or Customers in the US. However, you will still use your Kyäni ID when you enroll new Brand Partners or Customers outside of the US.
Q: I don’t see the Kyäni product pack I’m looking for?
A: In order to simplify the shopping experience, some of the Kyäni product packs are no longer available. If you don’t see the product pack you are looking for, you can create a custom Bundle & Save order and take advantage of discounts on existing product packs plus individual items you add.
Q: Why can't I find the Nitro Nutrition Packs on Amare.com?
A: All of the Kyani products with the Nitro Nutrition programs that you love and use in your daily routine will still be available and offered through Amare.com. However, the Nitro Nutrition bundles as they currently exist will not carry over.
Q: Does Amare currently have a fitness program?
A: Yes, Amare’s current fitness program Move-Eat-Sleep is being updated and getting some additions in the new year with an updated fitness program launching in the beginning of 2023.
Q: Is there a Customer referral program?
A: Yes. Customers can refer other Customers to Amare. Referring Customers are compensated with a product credit for one single product (up to $72 value) for each referral who places an order. This can be earned up to 3 times per month.
Q: Is there a loyalty program?
A: Amare offers a Subscribe & Save Rewards Program. Customer and Brand Partners can earn points on each Subscribe & Save order that can be redeemed for free products. Click here for more details.
Q: What business builder programs does Amare offer Brand Partners?
A: Amare offers an extensive list of incentives and business builder opportunities. To learn more visit amarelearningexperience.com
Q: What happened to my Personal Consumption Account (PCA)?
A: As we integrate Kyäni into the Amare systems, we will no longer be utilizing PCA accounts. Your PCA account will become an Amare Customer account with a new Amare ID number.
Q: What will happen if I have an autoship on my Personal Consumption Account?
A: Your autoship will automatically be moved to your Amare account. Amare autoships are called Subscribe & Save orders.
Q. Which Amare products have caffeine and/or green tea?
A. The only Amare products with caffeine are:
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Energy+ Pomegranate Lime (Matcha Green Tea, caffeine)
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GBX Pep (caffeine from green coffee beans)
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Reboot (Green Tea Extract)
The rest of our Amare products do not contain caffeine or green tea derivatives.
Back Office/Commissions Enrollment Questions
Q: Is there a retail bonus in the Amare compensation plan?
A: The Amare compensation plan does not include a retail bonus. Customers are able to purchase products at the same price as Brand Partners.
Q: How do I enroll a new Brand Partner or Customer?
A: You will enroll new Brand Partners and Customers through Amare.com. Enrollment instructions can be found by clicking here.
Q: Do I have a personal enrollment code?
A: Yes. Your new Amare ID number will be your personal enrollment code. For now, this will be used in the US market only. You will use your Amare ID to enroll Brand Partners or Customers in other markets as they become integrated into Amare in the future.
Q: Can I still enroll in other markets?
A: Yes! To enroll Brand Partners or Customers in markets outside the US, please continue to use join.kyani.com and use your Kyäni ID.
Q: What happened to my replicated website?
A: Your Kyäni replicated site will be redirected to your Amare replicated site.
Q: Will I continue to use KyäniPro or Amare Builder?
A: We plan to move KyäniPro users over to Amare Builder in the coming weeks. We will communicate more details about this process as soon as possible. Please continue to use KyäniPro until you receive more information.
Q: Will I get volume generated from my legs in markets that are still on the Kyäni compensation plan?
A: Yes. Volume coming from any existing Kyäni international market will count towards your overall volume within the Amare compensation plan.
Q: Will Brand Partners on the Kyäni compensation plan in other countries get volume from legs in the US Market?
A: Yes. They can still count volume in the US toward their overall group volume.
Q: Will I need to sign a new agreement with Amare?
A: Yes. You will need to sign a new agreement stating that you will follow the terms, conditions, policies, and procedures applicable to all Brand Partners participating in the Amare compensation plan. When you sign into your new Amare account for the first time, your new agreement will appear in a pop-up and you will be able to sign your Amare agreement electronically.
Q: Will I need to set up new payment details to receive my commission check as a direct deposit?
A: No. Payment information will automatically be transferred to your Amare account.
Q: What day will I receive monthly commissions?
A: Commissions are estimated to be paid between the 10th and 15th of each month.
Q: Which commissions will be paid weekly and what day are they paid?
A: First order bonuses are paid weekly. All other bonuses will be paid monthly.
Q: What day of the week am I paid for weekly bonuses?
A: Funds for your weekly bonuses will arrive in your account on Fridays.
Q: When will I have access to my new back office?
A: You will have access to your new Amare back office starting January 19, 2023.
Q: Will I be able to see my old Kyäni back office?
A: Yes. The Kyani back office will remain available for a time after the integration.
Q: Will all the historical data remain in my back office?
A: Yes. All of your business data will remain in your Kyäni back office and some of it will be transferred to your new Amare back office.
Q: What will happen to my accumulated commissions from my Kyäni account?
A: The data for your accumulated commissions at Kyäni will be transferred over to the Amare systems and will be available in your back office.
Q: Will I still get a 1099 tax form?
A: Yes. You will still get a 1099 tax form as an Amare Brand Partner to assist you in reporting your income to the IRS for income tax purposes.
Q: What if I need to have previous commissions repaid or are owed commissions that I never received?
A: We will move any balance forward commissions to your Amare account.
Q. Is it required to have personal volume to be eligible for MMR?
A. No, the 100 PV required to be eligible for MMR can come from your customer volume.
Q. Should Brand Partners change their autoship order to their business account?
A. There is no price or PV difference on autoship orders from business and Brand Partner accounts, and these orders will count as qualifying volume. However, when assessing SSR points, Amare looks at your main account. It could be a benefit to have your autoship Subscribe & Save orders coming from your main Brand Partner account.
Compliance Questions
Q: Amare’s policy is one account per address, phone number, and email. What if I have more than one account with Kyäni?
A: All pre-existing Kyäni accounts will be moved over to Amare. No additional accounts with the same address, phone number, or email will be added after the integration.
Q: Will the return policy for Kyäni products be one year for customers?
A: Customers can receive a full refund within 12 months of ordering a product, minus shipping & handling.
Q: If I canceled my Kyani Business Account less than 12 months ago, do I have to wait before re-enrolling with Amare?
A: These situations will be handled on a case-by-case basis through the Amare Compliance Department. Please email compliance at compliance@amare.com for more information.
Fees
Q. Will I be charged an annual membership fee at Amare? If so, when will I be charged for this fee?
A: At this time, Kyäni Brand Partners will not be charged the annual Amare Brand Partner membership fee as we integrate the two companies. When the new process is determined, you will be notified before the annual membership fee is billed to you. The annual Brand Partner membership fee is $69.95.
Q: Will I still be charged for KyäniPro in January?
A: For the time being you will still have access to Kyäni Pro in and applicable charges will be processed as normal. If you’re on a month-to-month subscription you will be charged each month we continue to use KyäniPro.
Q: Once we transition to Kyäni Pro to Amare Builder will I be charged for Amare’s Builder app?
A: No. There is no charge for Amare’s Builder app. It is included with your annual membership fee.
Q: Are there any other annual or monthly fees with Amare?
A: Currently Amare charges the Brand Partner annual fee of $69.95 and there are no other annual or monthly fees.
Q: Is there a fee or commitment for Customer memberships?
A: No. Customers do not pay a membership fee. However, at any point they can upgrade to a Brand Partner account and pay the Brand Partner annual membership fee of $69.95.
Compensation Questions
Q: What will happen with KV?
A: The Kyäni Care Program (KV) will be temporarily paused for the 2023 year as we evaluate the future of the program. Beginning in January 2023, we will no longer be adding KV to products and KV will not accumulate in your account. Any payments that are being paid now will be paused as we evaluate this process. We will not be accepting new elections for the program during this time. For more information on the Amare compensation plan, click here.
Q: What will happen with the Kyäni Car Program?
A: The Kyäni Car Program will evolve into the Amare Car Program in 2023. If you had previously accumulated Kyäni Car Program payouts, you will be paid according to a bridge agreement when you meet the criteria to qualify for the bridge. New participants in 2023 will be added to the Amare Car Program and will need to follow those program guidelines to receive payments. For more information on the Amare Car program and compensation plan, click here.
Q: Where can I get a copy of the Amare Compensation Plan?
A: You can find all information related to the Amare Compensation Plan on the Amare Learning Experience (ALX). This is Amare’s onboarding site. You can access this information by visiting amarelearningexperience.com and logging in with your Amare credentials. You can find the compensation plan details here.
Q: Where can I get more information about Amare X?
A: Amare X is a program designed specifically for influencers. Amare X helps you get award-winning solution-based products into your followers’ hands, and you get paid weekly! To find out more about the program, please visit amare.com/amarex or download the brochure in the Builder app.
Q: What will my rank be within the Amare Compensation plan?
A: You will be given a recognition rank as well as a paid-as rank when moving to the Amare compensation plan. Your recognition rank will be the equivalent in Amare’s compensation plan to your highest lifetime rank. Your paid-as rank will be based on the highest paid-as rank you have achieved from September - December 2022.
You can find your new rank in your Amare back office. In the "Rank Meter" section on the main page, "Prior Month" is your "Paid as Rank".
Q: If I am on the Kyäni compensation plan, will all global commissionable volume (CV) be considered for the pools?
A: Yes. All of the commissionable volume (CV) from the Amare compensation plan and the Kyäni compensation plan will be used to generate pools. The shares earned by Brand Partners in the Kyäni compensation plan will be prorated based on the total shares worldwide as if everyone was on the Kyäni compensation plan.
Kyäni Integration Agreement Program Questions
Q: How do I know if I qualified for the Kyäni Integration Agreement Program?
A: In order to qualify for the Kyäni Integration Program, you must have reached the paid-as rank of Pearl or above in at least one month from September-December 2022. For full details, click here.
Q: Where can I find details about the Kyäni Integration Agreement Program?
A: Details of the Kyäni Integration Program are described in detail on the Kyäni Integration Document available here.
Q: If I qualify for the bridge payment as outlined in the Kyäni Integration Agreement Program, when will I receive that?
A: Commissions will be paid out normally between the 10th and 15th of each month. The difference between what you earned in the Amare compensation plan and the integration amount you qualify for will be calculated and paid on the 20th of each month. For full details, click here.
Q. How will I track monthly progress towards earning the integration payments?
A: We will be developing a tracker in the Back Office that will allow you to track your quarterly enrollment requirement and your organizational and volume outside the largest leg requirements of the Kyäni Integration Program.
Q. If I fail to qualify for the Kyäni Integration Agreement Program, will I be able to reenter?
A: If you miss the quarterly enrollment target, drop your rank below the minimum requirement, or fall below 70% of the volume requirement, you will not be able to re-enter the program.
Q. Are rank bonuses, Kyani Volume payouts, Vision Fund payments, and promotions from September-December part of the base bridge amount?
A: The bridge target amount does not include these adjustments to the base compensation plan. It includes team bonuses, customer bonuses, paygates, check match, Car Program payouts, pools, fast start payouts, and power play payouts.
Q. At what point in the Kyäni Integration Agreement Program will I be required to have my 5 personally sponsored Brand Partners and Customers with 100 PV?
A: This requirement will be waived during the initial quarter of payouts (January - March). In subsequent quarters, this requirement will go into effect. The current quarter payout will be based on the activity from the previous quarter.
Q. What will happen at the end of the Kyäni Integration Agreement Program?
A: The Kyäni Integration Program is structured to provide you with time to grow your organization and take full advantage of the Amare compensation plan. For this reason, each quarter has progressively higher requirements to get the full integration payout. By the end of the program, you will transition back over to the Amare compensation plan without a separate integration payout.
Kyäni Convention Questions
Q: I purchased a Kyäni Convention 2023 ticket. What will happen to my ticket?
A: Your 2023 Kyäni Convention ticket will be valid for the 2023 Amare Convention, which will take place this fall. Stay tuned, soon we will give you more details of the process.
Q: What If I cannot attend the convention in Fall. Can I transfer my ticket to 2024?
A: Yes, your convention ticket can be transferred to Amare’s convention in 2024 if you cannot attend in 2023. For more information, contact our Amare Customer Experience team by email at support@amare.com or by phone at 888-898-8551.